AHS1000 - Airport Handling Standards

AHS 1000 Implementation Process

Although the process appears simple, it is in fact made up of a series of very carefully constructed interface meetings.

Day 1 Discuss the program, scope and objectives with the handling company. Then conduct an indepth review of all current practices and procedures and discuss with the staff what are the highest standards they feel they can achieve.

Day 2 Determine from the participating carriers for the standards that they require.

Day 3 Discuss the standards required by the carriers with the staff of the handling company and agree on proposed standards.

Day 4 Present proposed standards to the carriers for approval and agreement.

Day 5 Prepare implementation plan with the handling company.

The process for measurement is very simple. Data is collected by the supervisors in each area, without the need for any additional resources. 6-8 activities can be measured in each of the following areas, or as appropriate - check in, passenger arrival, passenger departure, load control, ramp arrival, ramp departure, cargo import and cargo export. The measured results are then transferred to a spreadsheet.

The results can then be presented to each carrier to meet their individual requirements. For example the results can be written, shown on charts or graphically. They can be provided weekly, monthly or quarterly. The information can be shown by flight, by activity or area of activity.

The whole system is a continuous process. It starts with a commitment to quality. This leads to an agreement between the handling company and carriers concerned to set agreed standards against core activities. These standards are then measured and the results are provided to the carriers. This leads to consistency in the short term and continuous improvement in the medium to longer term. The system almost inevitably leads to improved standards and reinforces the commitment to quality by all participants.

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